tag:status.accentvoice.com,2005:/historyAccent Status - Incident History2024-03-24T23:52:32-04:00Accenttag:status.accentvoice.com,2005:Incident/202504152024-03-14T22:27:55-04:002024-03-14T22:27:55-04:00Emergency Maintenance Notification - Connect 2 Primary Node<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>22:27</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>19:57</var> EDT</small><br><strong>Scheduled</strong> - We will be conducting emergency system maintenance on the Connect 2 Primary Node this evening to resolve a hardware anomaly experienced earlier today. During this time, all services will be transitioned to the backup node. System maintenance is expected to last approximately two hours. We apologize for any inconvenience this may cause and appreciate your understanding.</p>tag:status.accentvoice.com,2005:Incident/182364302023-08-27T01:00:25-04:002023-08-27T01:00:25-04:00CloudFax Planned Infrastructure Maintenance<p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>15:46</var> EDT</small><br><strong>Scheduled</strong> - This Sunday, August 27th, starting at 12:00 AM EST, we have scheduled a maintenance period planned to carry out database upgrades and enhance the overall quality of our service. The CloudFax platform will continue to be fully accessible, and there should be no impact on fax transmissions. If you encounter any issues or have any questions, please reach out to our support team.</p>tag:status.accentvoice.com,2005:Incident/181176822023-08-13T07:01:27-04:002023-08-13T07:01:27-04:00MS Teams Connector Maintenance<p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>07:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>06:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>12:39</var> EDT</small><br><strong>Update</strong> - The corrected date for this scheduled maintenance is Sunday August 13th. Our apologies for the confusion!</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>12:36</var> EDT</small><br><strong>Scheduled</strong> - On Sunday August 18th, our connection partner will be updating software within their infrastructure to implement call routing changes for trunking customers.<br /><br />The actual overall downtime will be approximately 2 minutes within the hour-long window.</p>tag:status.accentvoice.com,2005:Incident/180779762023-08-07T18:24:11-04:002023-08-07T18:24:11-04:00Outbound Calling Issues<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>18:24</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>15:50</var> EDT</small><br><strong>Monitoring</strong> - We are observing expected network behavior across all termination carriers. We will continue to monitor for prolonged stability.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>15:30</var> EDT</small><br><strong>Identified</strong> - We've identified the issue being one of our upstream termination carriers having an issue terminating to US domestic telephone numbers. Our upstream carrier has corrected the issue causing these calls to fail. We will continue to monitor this situation and provide further updates as available.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>15:21</var> EDT</small><br><strong>Investigating</strong> - We are currently seeing issues with outbound calling to domestic US destinations. (+1XXXXXXXXXX). We are currently investigating the incident.</p>tag:status.accentvoice.com,2005:Incident/180511652023-08-06T07:00:19-04:002023-08-06T07:00:19-04:00MS Teams Connector Maintenance<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>08:52</var> EDT</small><br><strong>Scheduled</strong> - On Sunday, 6 August 2023, starting at 6:00 AM EDT, our partner will be applying a patch to the MS Teams Connector applications to implement various improvements in user provisioning and call handling. During this maintenance window, calls in progress may be interrupted for a period not exceeding 15 minutes. No impact is expected on other services.<br /><br />This maintenance was previously attempted on July 30, but was reverted due to an unforeseen regression. The regression has been resolved for the upcoming maintenance.</p>tag:status.accentvoice.com,2005:Incident/179763182023-07-30T07:01:13-04:002023-07-30T07:01:14-04:00MS Teams Connector Maintenance Scheduled for July 30, 2023<p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>07:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>06:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>09:57</var> EDT</small><br><strong>Scheduled</strong> - On Sunday, 30 July 2023, starting at 6:00 AM EDT, our connection partner will be applying a patch to the SIP Connector applications to implement various improvements in user provisioning and call handling. During this maintenance window, calls in progress may be interrupted for a period not exceeding 15 minutes. No impact is expected on other services.</p>tag:status.accentvoice.com,2005:Incident/179778342023-07-29T18:02:27-04:002023-07-29T18:02:27-04:00CloudFax Inbound and Backlog Processing<p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>18:02</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>23:53</var> EDT</small><br><strong>Update</strong> - Backlogged outbound faxes continue to send. We are continuing to monitor the situation and will provide additional updates as needed.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>08:42</var> EDT</small><br><strong>Monitoring</strong> - All backlogged inbound faxes have synced to the system overnight. We are still working through the backlog of outbound faxes. Net new outbound and inbound faxing is working as expected. As soon as we work through the rest of the backlogged outbound faxes an update will be provided.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>13:01</var> EDT</small><br><strong>Identified</strong> - We are currently investigating an issue where a subset of numbers are not receiving both the backlog and new faxes. Outbound faxing is working as expected and we are awaiting to queue up the backlog of faxes during the outage period. We are working closely with our vendor to solve this issue. Updates to follow.</p>tag:status.accentvoice.com,2005:Incident/179550282023-07-27T05:15:05-04:002023-07-27T12:36:13-04:00Inbound and Outbound Fax Failures<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>05:15</var> EDT</small><br><strong>Resolved</strong> - As of this morning at 5am core fax services have been restored. Faxes in the queue during the affected period are now actively processing. All core services including inbound, outbound, as well as FaxBridges should be operating normally. We will continue to monitor this situation closely for any other issues. *Note* any inbound faxes during this time may need to be resent. If you were expecting any faxes, please follow up with the sender.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>15:25</var> EDT</small><br><strong>Update</strong> - Some success was made over night but work is still continuing to fully restore inbound and outbound fax services. Currently the CloudFax service is continuing to experience inbound and outbound faxing failures. We are in close contact with our upstream provider to work through this issue. No updated ETA has been provided. We will continue to post updates as we receive them.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>20:55</var> EDT</small><br><strong>Update</strong> - Work is still continuing for an overall fix for inbound and outbound Faxing. The new estimation for complete restoration is Wednesday morning. We will continue to update as additional information becomes available.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>08:00</var> EDT</small><br><strong>Update</strong> - We are still experiencing outbound and inbound fax failures due to an upstream provider that has had a critical outage. We expect the outage to continue for at least a portion of today during working hours. We're working through this as quickly as we can and will update you as soon as we have more information.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>18:00</var> EDT</small><br><strong>Identified</strong> - We have identified an issue with our upstream telecom carrier that is causing inbound and outbound faxing failures. We are in close contact with them to work through this issue. We will provide updates as we have them.</p>tag:status.accentvoice.com,2005:Incident/178361502023-07-14T11:41:58-04:002023-07-14T11:41:58-04:00Internet Peering Issue - Chicago Data Center<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>11:41</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>10:35</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for further issues. So far this morning we have observed minimal to no packet loss to and from Spectrum endpoints.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>16:36</var> EDT</small><br><strong>Update</strong> - We have not observed any active packet loss to the Spectrum endpoints that we have been monitoring in the last 1 1/2 hours. We will continue to monitor.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>15:15</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor this situation. In our testing have observed at times upwards of 50% packet loss to connections going through Spectrum's network from various test endpoints. We have identified this issue to be a localized issue within Spectrum's network. We have performed testing to other customer endpoints that use a variety of other major internet providers within Ohio and we are not seeing this same issue. We will continue to monitor the issue and update accordingly.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>13:26</var> EDT</small><br><strong>Update</strong> - Our Chicago Datacenter Team have confirmed they are also seeing packet loss again to what appears to be Spectrum peering in Chicago and are continuing to investigate. They have opened up a ticket with their upstream providers to help resolve this issue as quickly as possible. Please continue to visit our status page for further updates.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>11:00</var> EDT</small><br><strong>Update</strong> - We have reopened the ticket with our Chicago Data Center Partner to investigate the reported packet loss issue. Based on what we've received so far, this appears to mainly be affecting Spectrum customers in Ohio.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>Update</strong> - We are receiving additional reports of Audio and Signaling issues this morning. This issue appears to be mainly affecting Spectrum customers. We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>16:00</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor this issue.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>Update</strong> - In our follow-up calls on this issue, we are hearing reports of less Choppy Audio today from affected customers. The Chicago Data Center has cleared their network status and everything is back to a normal state. We are continuing to monitor this issue.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>Update</strong> - We are seeing better overall network performance to customers that reported Audio Quality issues on 7/10. We are continuing to monitor this issue.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>08:00</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor the audio quality issues reported on 7/10.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>16:30</var> EDT</small><br><strong>Update</strong> - Our Data Center partner has confirmed they are seeing network degradation and have opened up a global ticket to monitor.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>15:00</var> EDT</small><br><strong>Update</strong> - We have opened a ticket with our Data Center team to investigate peering-related options as we are seeing an increase in packet loss of traffic traversing through the Chicago Charter Communications Peer (Spectrum)</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>10:30</var> EDT</small><br><strong>Update</strong> - We have had a confirmation from Spectrum that they are experiencing issues with their network in Columbus, OH. We are continuing to monitor the issue. This appears to be affecting customers that have a Primary Node hosted within the Chicago Datacenter (Connect1 and Connect2).</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>09:30</var> EDT</small><br><strong>Monitoring</strong> - We are currently hearing of audio quality issues being experienced by customers in the Columbus, OH area. Currently this appears to be an issue within the Spectrum network. We are currently monitoring this issue.</p>tag:status.accentvoice.com,2005:Incident/174935592023-06-06T15:30:00-04:002023-06-06T16:30:17-04:00Connect2 Primary Node Call Processing Issue<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>15:30</var> EDT</small><br><strong>Resolved</strong> - There was a temporary interruption in call processing on the Connect2 Primary node starting at 3:27pm ET. No new calls were being processed during this period, and most new calls and customer devices were automatically redirected to the backup node for continued call processing.<br /><br />To address the issue, a process restart was performed on the Primary node at 3:44pm, and it became functional again at 3:46pm. Currently, our team is monitoring the Primary node to ensure that there are no further issues.</p>tag:status.accentvoice.com,2005:Incident/135867932022-11-21T23:02:35-05:002022-11-21T23:02:35-05:00Internet Peering issue - Chicago Data Center<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>23:02</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>21:53</var> EST</small><br><strong>Update</strong> - A reroute is now in place and we are starting to see good connections from Spectrum customers. We'll continue to monitor this into the evening.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>21:00</var> EST</small><br><strong>Update</strong> - Level 3 and Spectrum is still experiencing routing issues. We are continuing to monitor this incident.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>20:07</var> EST</small><br><strong>Monitoring</strong> - Level 3 and Spectrum is still experiencing routing issues. We are continuing to monitor this incident.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>17:29</var> EST</small><br><strong>Update</strong> - A routing issue between Level3 and Spectrum Networks has been identified as the source of this issue. We are continuing to monitor this incident.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>17:22</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue. This appears to be mainly affecting Spectrum Internet Customers. More info as soon as we have an update.</p>tag:status.accentvoice.com,2005:Incident/127700282022-11-09T19:39:27-05:002022-11-09T19:39:27-05:00Internet Peering issue - Chicago Data Center<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>19:39</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>17:40</var> EST</small><br><strong>Monitoring</strong> - The internet peering issue to Spectrum appears to be resolved. We are seeing good connections to and from various customers. We will continue to monitor the peer for further service adjustments as needed.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>15:53</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue. This appears to be to Spectrum specific customers. More info as soon as we have an update.</p>tag:status.accentvoice.com,2005:Incident/124408482022-10-21T21:07:44-04:002022-10-21T21:07:44-04:00Connect3 Primary Node Offline<p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>21:07</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>19:43</var> EDT</small><br><strong>Monitoring</strong> - Services have been restored. We are currently monitoring the Connect3 primary node for any additional service issues.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>16:26</var> EDT</small><br><strong>Update</strong> - Our team is still in process of restoring services to the affected users.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>14:24</var> EDT</small><br><strong>Identified</strong> - The issue has been identified, we are currently working on restoring services to the affected users.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>13:07</var> EDT</small><br><strong>Update</strong> - Our team is continuing to investigate the issue with our data center partner. No additional information at this time.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>12:23</var> EDT</small><br><strong>Update</strong> - Our team is continuing to investigate this issue with our data center partner.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>11:55</var> EDT</small><br><strong>Investigating</strong> - Connect3 Primary node located in this data center is currently experiencing disk access issues. All calls have failed over to the Backup node. Currently Accent Desktop and VoiceOne Mobile apps are unable to connect. Our team is currently investigating.</p>tag:status.accentvoice.com,2005:Incident/100073512022-05-17T00:38:02-04:002022-05-17T00:38:02-04:00Major Data Center Connectivity Issues<p><small>May <var data-var='date'>17</var>, <var data-var='time'>00:38</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>22:32</var> EDT</small><br><strong>Monitoring</strong> - A full fix is now in place and all systems are reachable again. We will continue to monitor for any other issues.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>22:24</var> EDT</small><br><strong>Identified</strong> - We have identified the issue and a partial fix is in place. We are continuing to work with our Data Center Partners to fully resolve the connectivity issue. More information ASAP.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>21:50</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating issues connecting to multiple systems across multiple data centers. We are working with our Data center partners to identify the root cause. We will provide more information ASAP. This is currently affecting some of our multi tenant platform connectivity.</p>tag:status.accentvoice.com,2005:Incident/99238972022-05-05T18:02:56-04:002022-05-05T18:02:56-04:00Inbound and Outbound Termination issues<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>18:02</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>17:06</var> EDT</small><br><strong>Monitoring</strong> - At this time we are seeing calls originate and terminate normally again through our Upstream provider. We will continue to monitor for any additional issues and provide any additional updates as they become available.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>16:56</var> EDT</small><br><strong>Investigating</strong> - We are currently seeing intermittent call failures to and from our Upstream provider. We have an active ticket open to investigate the issues. We will provide additional information as soon as it becomes available.</p>tag:status.accentvoice.com,2005:Incident/96672082022-03-30T11:16:04-04:002022-03-30T11:16:04-04:00Intermittent Inbound and Outbound Termination Issues<p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>11:16</var> EDT</small><br><strong>Resolved</strong> - Services have been functioning at expected levels since the fix has been applied by our upstream carrier. We will continue to monitor for any further issues but we are considering this issue resolved. Thank you!</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>10:04</var> EDT</small><br><strong>Monitoring</strong> - Our upstream carrier has identified the issue and applied a fix. We are currently seeing functional calling again. We are monitoring the situation to confirm the fix.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>09:42</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating issues with Inbound and Outbound Call Processing. We are currently seeing intermittent call processing issues (inability to call numbers across our platforms and terminate calls from our platform) and also some audio issues. We have an open ticket with our upstream carrier to investigate further. More information to come.</p>tag:status.accentvoice.com,2005:Incident/86048612021-11-19T13:39:30-05:002021-11-19T13:39:30-05:00Inbound and Outbound Termination Issues<p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>13:39</var> EST</small><br><strong>Resolved</strong> - At this time we have been observing normal call processing across all platforms. We will continue to monitor for any additional issues.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>10:53</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and at this time we are seeing good inbound and outbound calling again. We will continue to monitor to insure the issue has been fully resolved.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>10:43</var> EST</small><br><strong>Identified</strong> - The upstream carrier has identified the system issue and is currently working on implementing a fix.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>10:26</var> EST</small><br><strong>Investigating</strong> - We are currently investigating issues with intermittent inbound and outbound termination with our upstream carrier. At this time, some inbound calls are appearing to fail to complete or fail shortly after completing. Additional updates to follow.</p>tag:status.accentvoice.com,2005:Incident/83964062021-11-04T13:58:50-04:002021-11-04T13:58:50-04:00Outbound Efax Issues<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>13:58</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>12:28</var> EDT</small><br><strong>Monitoring</strong> - The issue has been identified and corrected. We are currently monitoring the service for additional issues.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>12:08</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating the ERR02 response that some customers are receiving when trying to use our Email to Fax service. More information to be provided as soon as the issue has been identified.</p>tag:status.accentvoice.com,2005:Incident/82927242021-10-22T17:40:29-04:002021-10-22T17:40:29-04:00Inbound and Outbound Termination issues<p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>17:40</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>16:22</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>14:15</var> EDT</small><br><strong>Identified</strong> - An issue with inbound and outbound calling has been identified with our upstream provider. They are in process of resolving the issue globally. Call processing for new inbound and outbound calls stopped during the short outage. Call processing has resumed and we are currently awaiting additional information.</p>tag:status.accentvoice.com,2005:Incident/80943362021-10-03T08:38:45-04:002021-10-03T08:38:45-04:00Inbound Call Termination Issues<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>08:38</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>13:43</var> EDT</small><br><strong>Update</strong> - The upstream carrier continues to observe expected network stability. We will continue to monitor and provide updates accordingly or if a significant change in status occurs.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>10:54</var> EDT</small><br><strong>Update</strong> - The upstream carrier continues to observe expected network behavior and stability. We will continue to monitor and provide updates accordingly or if a significant change in status occurs.<br /><br />If you experience any service issues please contact our tech support department so we may identify and resolve any disruptions. You can reach our tech support team via email at service@accentservices.com.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>08:08</var> EDT</small><br><strong>Update</strong> - The upstream carrier continues to observe expected network behavior and stability. We will continue to monitor and provide updates accordingly or if a significant change in status occurs.<br /><br />If you experience any service issues please contact our tech support department so we may identify and resolve any disruptions. You can reach our tech support team via email at service@accentservices.com.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>14:31</var> EDT</small><br><strong>Update</strong> - The upstream carrier is currently observing expected network behavior and stability. We will continue to monitor and provide updates accordingly or if a significant change in status occurs.<br /><br />If you experience any service issues please contact our tech support department so we may identify and resolve any disruptions. You can reach our tech support team via email at service@accentservices.com.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>12:17</var> EDT</small><br><strong>Update</strong> - The upstream carrier is currently observing expected network behavior with successful call completion. We will continue to monitor and provide updates accordingly. <br /><br />If you experience any service issues please contact our tech support department so we may identify and chronicle any disruptions. You can reach our tech support team via email at service@accentservices.com. <br /><br />The next update will be posted at 3:00 PM EST or if a significant change in status occurs.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>09:17</var> EDT</small><br><strong>Update</strong> - The upstream carrier is currently observing expected network behavior with successful call completion. We will continue to monitor and provide updates accordingly.<br /><br />If you experience any service issues please contact our tech support department so we may identify and chronicle any disruptions. You can reach our tech support team via email at service@accentservices.com.<br /><br />The next update will be posted at 12:00 PM EST or if a significant change in status occurs.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>06:41</var> EDT</small><br><strong>Monitoring</strong> - The upstream carrier is currently seeing normal service and network operation.<br /><br />If you experience any service issues please contact our tech support department so we may identify and chronicle any disruptions. You can reach our tech support team via email at service@accentservices.com.<br /><br />The next update will be posted at 9:00 AM EST.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>22:38</var> EDT</small><br><strong>Update</strong> - The upstream carrier is currently seeing normal service and network operation. <br /><br />If you experience any service issues please contact our tech support department so we may identify and chronicle any disruptions. You can reach our tech support team via email at service@accentservices.com. <br /><br />The next update will be posted at 6:30 AM EST on 9/30.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>20:52</var> EDT</small><br><strong>Update</strong> - We can confirm the upstream provider has deployed substantial DDoS mitigation technology and the federal authorities are actively engaged in stopping this attack. The upstream carrier continues to mitigate service disruptions as the attack continues, inbound calling disruptions may potentially occur as this situation continues.<br /><br />If you experience any service issues please contact our tech support department so we may identify and chronicle any disruptions. You can reach our tech support team via email at service@accentservices.com.<br /><br />The next update will be posted at 11:00 PM EST.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>16:28</var> EDT</small><br><strong>Update</strong> - The upstream carrier continues to monitor for further service disruptions due to the ongoing potential for attack.<br /><br />If you experience any service issues please contact our tech support department so we may identify and chronicle any disruptions. You can reach our tech support team via email at service@accentservices.com.<br /><br />The next update will be posted at 9:00 PM EST.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>15:14</var> EDT</small><br><strong>Update</strong> - The upstream carrier has identified the impact to inbound calls from Verizon Wireless has been resolved. They continue to monitor for further service disruptions due to the ongoing potential for attack. <br /><br />If you experience any service issues please contact our tech support department so we may identify and chronicle any disruptions. You can reach our tech support team via email at service@accentservices.com.<br /><br />The next update will be posted at 5:00 PM EST.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>12:07</var> EDT</small><br><strong>Update</strong> - The upstream carrier has identified an impact to inbound calls from Verizon Wireless which could result in intermittent inbound call failures or audio disruptions.<br /><br />If you experience this issue please contact our tech support department so we may identify and chronicle any disruptions. You can reach our tech support team via email at service@accentservices.com.<br /><br />The next update will be posted at 3:00 PM EST.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>10:32</var> EDT</small><br><strong>Update</strong> - The upstream carrier has cited a potential impact on inbound calls from Verizon Wireless resulting in intermittent inbound call failures or audio disruptions. Accent can confirm the potential for this to occur.<br /><br />If you experience this issue please contact our tech support department so we may identify and chronicle any disruptions. You can reach our tech support team via email at service@accentservices.com.<br /><br />The next update will be posted at 12:00 PM EST.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>09:54</var> EDT</small><br><strong>Identified</strong> - The upstream carrier has cited a potential impact on inbound calls from Verizon Wireless resulting in intermittent inbound call failures. <br /><br />If you experience this issue please contact our tech support department so we may identify and chronicle any disruptions. You can reach our tech support team via email at service@accentservices.com.<br /><br />The next update will be posted at 10:30 AM EST.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>09:25</var> EDT</small><br><strong>Update</strong> - The upstream carrier has not yet cited an incident for today however our preliminary data indicates the DDoS attack has returned and may impact inbound services, This disruption will potentially manifest itself in audio distortion and audio dropout on inbound calls.<br /><br />If you experience this issue please contact our tech support department so we may identify and chronicle any disruptions.<br /><br />The next update will be posted at 10:30 AM EST.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>08:02</var> EDT</small><br><strong>Update</strong> - The upstream provider has closed their incident report as of 11:35 PM EST on 9/28. We will continue to monitor the situation and provide updates via this incident report as necessary.<br /><br />The next scheduled update will be at 12:00PM EST unless material changes occur to services.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>22:11</var> EDT</small><br><strong>Update</strong> - The upstream provider continues to acknowledge the DDoS attack is impacting their network and they are actively working to mitigate its effects. Accent is not currently seeing an impact to inbound calling for our services. As has occurred the past two days, the attack may resume with greater force in the morning. However, the upstream provider has demonstrated increasing ability to mitigate the attack as the incident has progressed.<br /><br />We will continue to monitor the situation and update the status as appropriate.<br /><br />The next scheduled update will be 9/29/21 at 7:00 AM EST.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>20:17</var> EDT</small><br><strong>Update</strong> - The upstream provider continues to acknowledge the DDoS attack is impacting their network and they are actively working to mitigate its effects. Accent is not currently seeing an impact to inbound calling for our services. We will continue to monitor the situation and update the status as appropriate.<br /><br />The next scheduled update will be at 10:00 PM EST.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>17:40</var> EDT</small><br><strong>Update</strong> - The upstream provider continues to acknowledge the DDoS attack is impacting their network and they are actively working to mitigate its effects. Accent is seeing a limited impact to inbound calling for our services for certain phone numbers. We will continue to monitor the situation and update the status as appropriate.<br /><br />The next scheduled update will be at 8:00 PM EST.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>16:12</var> EDT</small><br><strong>Update</strong> - The upstream provider continues to acknowledge the DDoS attack is impacting their network and they are actively working to mitigate its effects. Accent is seeing a limited impact to inbound calling for our services for certain phone numbers. Mitigation steps are being put in place to route inbound phone numbers around the upstream carrier the impact to service grows. We will continue to monitor the situation and update the status as appropriate.<br /><br />The next scheduled update will be at 6:00 PM EST.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>13:59</var> EDT</small><br><strong>Update</strong> - The upstream provider continues to acknowledge the DDoS attack has returned to their network however we are seeing a very limited impact to inbound calling for our services. Mitigation steps are being put in place to route inbound phone numbers around the upstream carrier the impact to service grows. We will continue to monitor the situation and update the status as appropriate.<br /><br />The next scheduled update will be at 4:00 PM EST.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>12:10</var> EDT</small><br><strong>Update</strong> - The upstream provider continues to acknowledge the DDoS attack has returned to their network however we are not seeing an impact to inbound calling for our services. Mitigation steps are being put in place to route inbound phone numbers around the upstream carrier if necessary. We will continue to monitor the situation and update the status as appropriate.<br /><br />The next scheduled update will be at 2:00 PM EST.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>10:56</var> EDT</small><br><strong>Update</strong> - The upstream provider has acknowledged the DDoS attack has returned to their network however at this time we are not seeing any significant impact to inbound calling for our services. We will continue to monitor the situation and update the status as appropriate.<br /><br />The next scheduled update will be at 12:00 PM EST.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>09:58</var> EDT</small><br><strong>Update</strong> - Our preliminary data indicates the DDoS attack has likely returned to the upstream provider's infrastructure. We are in the process of routing all possible numbers away from the provider as soon as possible. Outbound calling and emergency calling remains routed around the provider and is not currently impacted. <br /><br />The next update will come at 11:00 AM EST.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>06:17</var> EDT</small><br><strong>Update</strong> - The upstream provider continues to see network and service operations as normal. We will continue to monitor and provide updates through the course of today. The next update will come at 10:00 AM EST unless there is any significant change to report.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>21:58</var> EDT</small><br><strong>Monitoring</strong> - We have upgraded the incident status to Monitoring at this time.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>21:58</var> EDT</small><br><strong>Update</strong> - The upstream carrier has reported all network operations as normal and closed the incident. Accent will continue to monitor the situation and provide periodic updates to customers throughout the week to ensure all operations are normal.<br /><br />The next update will be provided at 6:30 AM EST on 9/28.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>19:50</var> EDT</small><br><strong>Update</strong> - The upstream provider has indicated that service has returned to normal operation. We will continue to monitor this situation and report any new information as it becomes available. Customers should be prepared for potential impairments of inbound services within 12-16 hours as the potential exists for this DDoS attack to return. We will not close this issue until services have returned to the normal operation for a period of 72 hours. <br /><br />The next update will be posted at 9:30 PM EST.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>17:55</var> EDT</small><br><strong>Update</strong> - Our upstream provider is starting to report improvement of some services and we have seen some inbound calling become more available. We are continuing to monitor the situation and our engineers are collaborating with a variety of telecommunications providers and industry experts to exhaust all potential options to return services. Our next update will be at 7:30 PM EST.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>16:02</var> EDT</small><br><strong>Update</strong> - The impact to inbound calling is ongoing. We continue to monitor this issue while working with our upstream providers. The next update will be at 5:30 PM EST.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>15:10</var> EDT</small><br><strong>Update</strong> - The impact to inbound calling is ongoing. We continue to monitor this issue while working with our upstream providers. The next update will be at 4:00 PM EST.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>14:10</var> EDT</small><br><strong>Update</strong> - We continue to see impairment to inbound calling and our engineers continue working with our upstream providers. Outbound calling, including emergency 911 services, are not impacted at this time.<br /><br />The next update will come at 3:00 PM EST.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>13:05</var> EDT</small><br><strong>Update</strong> - Inbound calling services continue to be intermittently impacted as this event continues, outbound calling remains intact. We will provide hourly updates on this incident, the next update will be at 2:00PM EST.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>13:05</var> EDT</small><br><strong>Update</strong> - Inbound calling services continue to be intermittently impacted as this event continues, outbound calling remains intact. We will provide hourly updates on this incident, the next update will be at 2:00PM EST.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>12:19</var> EDT</small><br><strong>Update</strong> - We have routed all outbound calling around the major upstream provider of Accent's which is experiencing this issue. You may still experience intermittent issues with inbound calling. We will continue to provide updates as additional details become available.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>11:53</var> EDT</small><br><strong>Identified</strong> - We have been notified that a major upstream provider of Accent's is experiencing issues with call origination and terminations due to an ongoing DDoS attack. This is effecting a large portion of nationwide VoIP services and providers in the US. Due to this, you may experience the inability to make and/or receive calls, broken audio when attempting to place calls or inbound callers may experience long post dial delay and broken audio once the call has been established. We are continuing to monitor this situation and will share any additional detail as we become aware of it.</p>tag:status.accentvoice.com,2005:Incident/80807842021-09-25T19:42:48-04:002021-09-25T19:42:48-04:00Inbound and Outbound Termination Issues<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>19:42</var> EDT</small><br><strong>Resolved</strong> - At this time, our upstream vendor is reporting all services are restored. We'll continue to monitor and update as needed.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>18:39</var> EDT</small><br><strong>Monitoring</strong> - Our upstream vendor has identified the cause of this incident and is observing improved network and portal behavior. We are continuing to monitor to ensure service issues are resolved.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>16:31</var> EDT</small><br><strong>Identified</strong> - We have been notified that a major upstream is having issues with call origination and terminations. This is effecting a large portion of customers nationwide for many VoIP Providers in the US. Due to this, you may experience broken audio when attempting to place calls or inbound callers may experience long post dial delay and broken audio once the call has been established. We are continuing to monitor this situation and will share any additional detail as we become aware of it.</p>tag:status.accentvoice.com,2005:Incident/57731892021-07-01T14:09:40-04:002021-07-01T14:09:40-04:00Android app call and notification delivery<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>14:09</var> EDT</small><br><strong>Resolved</strong> - This issue was resolved with our recent mobile app update on 5/28/21.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>08:29</var> EDT</small><br><strong>Update</strong> - A fix for this issue has been developed and will be pushed to all Android users in an app update scheduled for 5/29.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>08:00</var> EST</small><br><strong>Identified</strong> - We have identified an issue with call and notification delivery to the VoiceONE Connect app on certain builds of Android. We believe this to be related to a recent Android OS security update and our developers are working on a resolution.</p>tag:status.accentvoice.com,2005:Incident/69750752021-05-11T15:04:33-04:002021-05-11T15:04:33-04:00Network Signaling Interruptions<p><small>May <var data-var='date'>11</var>, <var data-var='time'>15:04</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>13:04</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>13:00</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>Identified</strong> - We are currently experiencing intermittent network issues within our Chicago, IL network. We are currently working with our upstream providers to resolve this issue as quickly as possible. Backup systems are in place and functional. Customer phones may failover from time to time and may experience packet drops in calls causing intermittent voice quality issues.</p>tag:status.accentvoice.com,2005:Incident/66500462021-03-31T16:25:25-04:002021-03-31T16:25:25-04:00Phone Registration<p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>16:25</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>13:38</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>12:52</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>12:51</var> EDT</small><br><strong>Update</strong> - Affected customers will be contacted by our support team to perform a phone reboot and force a re-provision of phones impacted.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>12:42</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>08:30</var> EDT</small><br><strong>Investigating</strong> - A problem related to SRV records with a DNS provider utilized for phone registration was identified and is impacting phone registrations.</p>tag:status.accentvoice.com,2005:Incident/49751092020-08-30T15:33:35-04:002020-08-30T15:33:35-04:00Major Internet Routing and Transit Problem<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>15:33</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>10:41</var> EDT</small><br><strong>Monitoring</strong> - We are seeing improved network performance across CenturyLink and other network service providers. Our engineers will continue to monitor the situation and provide updates as needed.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>10:31</var> EDT</small><br><strong>Update</strong> - Major transit and backbone providers are taking action to work around the network that is experiencing issues and affecting global traffic.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>09:31</var> EDT</small><br><strong>Identified</strong> - We have been impacted by the global Centurylink/Level 3 routing issue currently taking place and are working on resolving what service issues we can. More information will be provided when available.</p>