Outbound Calling Issues

Incident Report for Accent

Resolved

This incident has been resolved.
Posted Aug 07, 2023 - 18:24 EDT

Monitoring

We are observing expected network behavior across all termination carriers. We will continue to monitor for prolonged stability.
Posted Aug 07, 2023 - 15:50 EDT

Identified

We've identified the issue being one of our upstream termination carriers having an issue terminating to US domestic telephone numbers. Our upstream carrier has corrected the issue causing these calls to fail. We will continue to monitor this situation and provide further updates as available.
Posted Aug 07, 2023 - 15:30 EDT

Investigating

We are currently seeing issues with outbound calling to domestic US destinations. (+1XXXXXXXXXX). We are currently investigating the incident.
Posted Aug 07, 2023 - 15:21 EDT
This incident affected: SIP Trunking Telephony Gateways (Gateway 1, Gateway 2).