Inbound and Outbound Termination issues

Incident Report for Accent

Resolved

This incident has been resolved.
Posted Oct 22, 2021 - 17:40 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 22, 2021 - 16:22 EDT

Identified

An issue with inbound and outbound calling has been identified with our upstream provider. They are in process of resolving the issue globally. Call processing for new inbound and outbound calls stopped during the short outage. Call processing has resumed and we are currently awaiting additional information.
Posted Oct 22, 2021 - 14:15 EDT
This incident affected: SIP Trunking Telephony Gateways (Gateway 1, Gateway 2).